2018 Jaguars fan guide
Message from Shad Khan
Dear Jaguars fans,
Welcome to TIAA Bank Field, the home of your Jacksonville Jaguars! I hope you are as excited as I am to see the team’s continued development and improvement after the excitement we all experienced last season. While that was a great ride and it was wonderful to host a playoff game for the first time in 18 years – and play in three postseason games – we must put last season behind us and focus on the now.
What has happened on the field is just part of our story. The Jaguars’ return to winning ways was a rising tide that has lifted everything – our players and coaches, our fans and sponsors, our business community and our city. We will continue our commitment to Jacksonville and to helping this community become everything that it can be. The stadium enhancements the last few years, the opening of Daily’s Place, and the proposed development of Lot J are all part of an ongoing plan to attract people to downtown, to make the sports complex a great venue for events, and to make the fans’ experience when visiting here one of the best in sports and entertainment.
Thank you for your continued loyalty to the Jaguars, and for filling up TIAA Bank Field. Get ready for a season full of great experiences, great memories, and great fun in Duval County.
1 TIAA Bank Field Drive
Jacksonville, FL 32202
Jaguars Business Office: (904) 633-6000
Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
Automotive Assistance Number: (904) 633-6100
Bold Events (Facility Rental): (904) 633-6544 or email firstname.lastname@example.org
City Wide (Housekeeping): (904) 737-4969
Delaware North Sportservice (food and beverage): (904) 633-6177
Fanatics (merchandise): (904) 633-6147
Jaguars Fan Experience: (904) 633-2000 or email email@example.com
Lost and Found (Stadium Security): (904) 633-6114
S.A.F.E. Management (Event Staff): (904) 633-6182
SMG (Facility Manager): (904) 633-6100
TIAA Bank Field
Opening Date: August 18, 1995
Stadium capacity: 67,838
Accessible Seating Requests
If a guest needs access to a wheelchair space or accessible seating, accommodations can be made through the Jaguars ticket office. Please call (904) 633-2000 to check the availability of desired seating. Fans not in wheelchairs, but requiring special assistance should also contact the Jaguars Ticket Office. For special assistance on game day, please visit the nearest guest services booth. ADA seating is provided by Brooks Rehabilitation.
For the safety of all guests, Delaware North has implemented the following alcohol service policy at TIAA Bank Field:
· All persons who order alcohol will have their ID checked each time they order
· No person will receive more than two alcoholic beverages per ID presented at time of purchase
o Each double cocktail counts as two drinks
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL’s Best Practices for Fan Conduct, patrons will be required to show proper valid identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales in general areas stop at the end of the third quarter for all games, unless otherwise announced.
Jaguars players, members of THE ROAR and Jaxson de Ville make over 500 visits each year to local schools, hospitals, nonprofit organizations and businesses throughout the region. To be considered, all requests for Jaguars appearances must be made by submitting a standard request form at least four weeks prior to the event or program date. Submission of such request does not guarantee an appearance.
For appearance requests:
Jaguars players: (904) 633-6575 or www.jaguars.com/community/
The ROAR: (904) 633-6203 or www.jaguars.com/cheerleaders/appearance
Jaxson de Ville presented by Burnie Grill: (904) 633-6544 or email firstname.lastname@example.org
D-Line presented by Florida Blue: (904) 633-6000 or email email@example.com
TIAA Bank ATMs
ATMs can be found at the following stadium locations. Transaction fees may apply.
• Ground-level game day ticket office between Gates 2 and 3
• Main concourse Jags Pro Shop near section 219 and 227
• South end zone main concourse near Gates 1 and 4
• Camp Grunt Style near Ramp 2
• East and west corners inside of the Bud Light Party Zone
• West upper deck section 409 and east upper deck section 435
• Lower-level US Assure Club for US Assure Club and Suites
• Fields Auto Group Terrace Suite near the elevator
• Plaza level in south end zone near main Daily’s store
The Jaguars follow the NFL policy that limits the size and type of bags that can be brought into the stadium on game day. The Jaguars strongly encourage fans to avoid bringing any type of bag to the game. Fans are permitted to carry a hand-sized clutch bag no larger than 4.5” x 6.5”, one-gallon clear plastic bag, or CLEAR bag no larger than 12” x 6” x 12”. For more details, visit https://www.jaguars.com/stadium/nflbagpolicy.
Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.
Banners and Signs
Jaguars fans may bring handheld signs into TIAA Bank Field, if the signs are appropriate (as determined by TIAA Bank Field personnel) and meet the following requirements:
· Signs cannot be obscene, offensive, commercial or political.
· Signs cannot obstruct the view of other patrons, cover any stadium signage or other markings, or be affixed to the walls, pads, railings or any other part of TIAA Bank Field.
· Signs must be made of a paper or lightweight cloth-like material.
· Signs cannot utilize wood, pole, metal or similar types of materials for support.
· Maximum dimensions of a permitted sign are 3 feet by 2 feet.
Bicycle Parking Presented by Alert Today Alive Tomorrow
Guests are welcome to ride their bikes to Jaguars games. Bike racks are located at the north end of the stadium, between Gates 2 and 3. Bicycles may not be secured along the stadium perimeter fence line. Bike valet service operated by Zen Cog at Gate 1 will start three hours prior to kickoff and end one hour following the game. Expect to pay a nominal fee or donation for the bike valet service.
For information on boat docking for Jaguars home games, please contact the Jacksonville Dockmaster at (904) 630-0839.
Bold Events, LLC (“Bold Events”), an affiliate company of Jacksonville Jaguars, LLC, is responsible for attracting and planning private events, concerts and entertainment at TIAA Bank Field and Daily’s Place. This includes programming at Daily’s Place as well as the unique spaces throughout TIAA Bank Field, such as the US Assure Club, Fields Auto Group Terrace Suite and Camp Grunt Style. Bold Events serves as a one-stop concierge service for planning and executing events such as concerts, festivals and, corporate and social events on a year-round basis. For more information, visit www.dailysplace.com.
The Jaguars are happy to help recognize your special days. Celebrating your first game, birthday, anniversary, or another occasion and want everyone to know? Ask a Guest Services Team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game.
Stay up to date on your favorite team with exclusive coverage, in-depth analysis and behind-the-scenes footage by tuning into Jaguars.com and our media partners, Action News Jax and 1010XL, during the week and on game day.
Jaguars Digital Network
Tune in daily to Jaguars.com for a first-off-the-field look at the Jaguars throughout the season. All live content is streamed on Jaguars.com, TuneIn and team social channels.
Jaguars Drive Time: Monday-Friday, 8:30 - 9:30 a.m.
Morning analysis by Senior Correspondent Brian Sexton and Digital Reporter and Host Ashlyn Sullivan. Head Coach Doug Marrone joins the broadcast every Friday.
Jaguars Happy Hour: Tuesday-Wednesday, 4 – 5 p.m.
Senior Reporter and Editor JP Shadrick is joined by fan-favorite Jaguars alum Josh Scobee for an afternoon drive time breakdown of daily Jaguars news.
WJXL 1010XL (1010 AM and 92.5 FM) and Gator Country WGNE (99.9 FM)
Jaguars Monday:Mondays from 4 - 6 p.m., re-airs from 6 - 8 p.m.
J.P. Shadrick, Jaguars alum Tony Boselli and CBSSports.com Senior NFL Columnist Pete Prisco break down Sunday’s game and take calls from fans.
Jaguars Thursday:Thursday from 4 – 5 p.m., re-airs from 6 - 7 p.m.
J.P. Shadrick, Jaguars alum Jeff Lageman and Tony Boselli look ahead to the next Jaguars game.
The Doug Marrone Show:Thursdays from 5 – 6 p.m., re-airs from 7-8 p.m.
Hear analysis and the latest Jaguars news from the head coach himself.
Publix Tailgate Show:Three hours before kickoff
Hear from players, coaches, and local and national media with the latest Jaguars news and information right up until kickoff.
Countdown to Kickoff: One hour before kickoff
Final analysis and interviews across the Jaguars Radio Network.
Jaguars Game Day: Game play-by-play
Frank Frangie, Jeff Lageman, Tony Boselli and Rick Ballou bring you Jaguars game day as it happens live from the booth and on the sideline.
Jaguars Postgame: Immediately following the conclusion of the game
Hear from the head coach immediately after the game as well as expert analysis from Jaguars great Fred Taylor.
Scoreboard Show:One hour after the conclusion of the game
J.P. Shadrick and Mike Dempsey take your calls and reactions to the Jaguars game.
WJAX CBS47 and WFOX FOX30
Jaguars ALL ACCESS presented by Fields Auto Group: Mondays, 7 p.m. on CBS47
Brent Martineau and Jeff Lageman break down the week’s game with Jaguars DL Calais Campbell and a guest player. Tune in to CBS47 or join the live audience at Mellow Mushroom in Avondale.
Jags WIRED: Tuesdays, 11:45 p.m. on WFOX-TV
Listen in on mic’d up players, sideline audio, postgame locker room speeches and more from last week’s game.
TIAA Jaguars Weekend: Sundays, 10:30 a.m. on WFOX-TV
Get ready for game day with analysis, feature stories and a trip inside the film room with the Head Coach.
The Bud Light [FRI]END ZONE
The Bud Light [FRI]END ZONE provides an unrivaled opportunity for fans to experience Jaguars home games. Located on the ground level in the south end zone of the stadium, the Bud Light [FRI]END ZONE members can enjoy the view from field level and take advantage of new bar and food options including a frozen drink bar. To learn more about this premium area, please call the Jaguars ticket office at (904) 633-2000.
Bud Light Party Zone
The Bud Light Party Zone is in the south end zone of the stadium on the main concourse and opens two hours prior to kickoff for any ticket holder. Check out the game day newsletter sent via email four days prior to game day for game-by-game specials!
Axalta Spa Cabanas
Experience a game like no other place in professional sports! Enjoy this one-of-a-kind chic lounge experience while watching your favorite team. Complete with Axalta Spa access, comfortable lounge furniture, fans and TVs, this area features a price-fixed food and beverage package that is included in your ticket price!
Located in the north end zone on the main level of Camp Grunt Style, the spas overlook the playing field to give fans a unique and refreshing stadium experience. To enjoy the spas, guests must adhere to the posted rules. Proper swim attire is required and all guests must follow posted guidelines and the directions of the lifeguards on duty.
Camp Grunt Style Terrace Cabanas
The Camp Grunt Style Terrace Cabanas feature a VIP experience atop the north end of TIAA Bank Field. Enjoy an eagle eye view of the game, coupled with a comfortable atmosphere including a price-fixed food and beverage package, relaxing lounge furniture, fans and even TVs to keep you up to date on all the NFL action.
Nexgrill Tailgate Cabanas
Experience the best tailgating in the NFL! The Nexgrill Tailgate Cabanas are located on the Sky Patio and offer a relaxed atmosphere for your group to enjoy the build-up to the big game. Nexgrill Tailgate Cabana tickets include your game ticket, certain food and beverages and parking. Call the Jaguars ticket office at (904) 633-2000 option 2.
Camp Grunt Style
Open to all ticketholders, the all new Camp Grunt Style is located in the north end zone and opens two hours prior to kickoff for all fans. New in 2018, Camp Grunt Style is a space to celebrate and salute our active duty, reserve and veteran military personnel. This interactive deck will host in-game military recognitions and feature interactive games to win Grunt Style apparel.
To access Camp Grunt Style, please enter TIAA Bank Field through Gates 2 or 3 on the north end of the stadium. Guests with accessibility needs may use the disabled entrance on the north end of the stadium between Gates 2 and 3 for elevator access to the deck. From there, you may access the deck through the following options:
· Take Ramp 2 or 3 to Camp Grunt Style level and use the stairs to access the deck
· Use the escalators to exit at the main concourse. Continue north and use either the stairs near section 121 or 125 OR the elevator near section 123 to access the deck
The Jaguars Champions Club was formed in 2005 with the aim of supporting the Jaguars by helping to build a stronger NFL community. Comprised of dedicated Jaguars fans, the Champions Club assists the Jaguars in the team’s season ticket renewal campaigns, new sales pitches and promotion of the Jaguars in the community. In return for their time and efforts, Champions Club members receive unique benefits, access to the Jaguars organization, and are compensated for their time. If you are interested in becoming part of the Champions Club, please visit https://www.jaguars.com/fanzone/championscluband fill out the online application form.
Mobile device charging stations, provided by JEA, are available throughout TIAA Bank Field.
TIAA Bank Field offers closed captioning through CaptionCast on your smart device. On the Jaguars Mobile App go to Stadium then Accessibility and select CC ID: ‘Jaguars.’ On the internet, visit https://www.eegicap.com/captioncast/and your event ID is ‘Jaguars’ (ID is case sensitive). Assisted listening devices are available at all Guest Services booths and are available on a first come, first served basis.
Comments / Suggestions
Fans wishing to provide feedback about the stadium, an employee or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card. Fans may also call the Jaguars ticket office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to MyExperience@jaguars.com or visit https://www.jaguars.com/forms/contactus.
Delaware North is the catering and concessions provider for TIAA Bank Field. For the full 2018 concessions guide, please use the Jaguars app or visit https://www.jaguars.com/stadium/concessions.
VISA, MasterCard, American Express and Discover are accepted throughout the stadium at most concession and merchandise locations.
D-Line presented by Florida Blue
Feel the beat with the official drumline of the Jacksonville Jaguars. The D-Line is comprised of the finest drummers on the First Coast. Since 2004, the D-Line has provided the fans an electric game day experience with visual and audio entertainment. The group’s repertoire combines both tastes of drum corps and show drumline styles, integrating them into mainstream genres such as hip hop, Latin, rock and many others. Their scintillating awesome beats and stunning visuals pump up the crowd at tailgate parties, special events and all home games. Be sure to also catch them after the games for their popular postgame drum session in the south end of the stadium.
To book a D-Line appearance, please visit www.jaguars.com/fanzone/d-line
Daily’s Place is Jacksonville’s state-of-the-art facility, which includes a 5,500-seat amphitheater and the Dream Finders Home Flex Field, a 94,000-square-foot indoor practice facility. Opening in 2017, Daily’s Place welcomed more than 200,000 attendees to events and concerts in its inaugural year and has hosted huge acts like Santana, Dave Matthews and Tim Reynolds, Diana Ross, Zac Brown Band and up-and-coming artists including Post Malone and ODESZA. Visit www.dailysplace.comto see a list of upcoming shows and purchase tickets.
Designated Driver Program: Bud Light Good Sport
Fans 21 years of age or older with a valid driver’s license can sign a pledge at any Guest Services Booth to be a designated driver. In appreciation of their commitment to getting their friends home safely, all designated drivers who sign up will be eligible to win a Bud Light prize package. Registration must be completed by the beginning of the third quarter. The drawing will occur and be announced in the fourth quarter. Each designated driver will receive a voucher for a free non-alcoholic O’Doul’s beverage, soda or water, redeemable at participating concession stands.
Directions to TIAA Bank Field
Subscribe to the weekly game day newsletter by supplying your email address to the Jaguars to receive the latest information regarding any changes to traffic patterns. You may also download the Jaguars App for additional information.
Coming north on I-95: Take the MAIN STREET EXIT and cross the Main Street Bridge; then exit at OCEAN STREET. Turn right on UNION STREET and follow the signs for TIAA Bank Field/Sports Complex. Alternative Route: Take I-95 Northbound to FORSYTH STREET (TIAA Bank Field/Sports Complex) exit. Stay on FORSYTH STREET until you reach LIBERTY STREET. Turn right on LIBERTY STREET and go to BAY STREET. Turn left on BAY STREET and follow the signs to the TIAA Bank Field/Sports Complex exit.
Coming south on I-95: Stay in the left-hand lane and get off at the UNION STREET Sports Complex exit, which will be on your left. Stay on UNION STREET until you get to the COLISEUM / A. PHILIP RANDOLPH exit. Turn right at the first light on A. PHILIP RANDOLPH BLVD. Go one block to the next light, then left on DUVAL STREET. TIAA Bank Field will be on your right.
Coming from the Beaches on the Arlington Expressway / Matthews Bridge: Take the TIAA Bank Field/Sports Complex exit or the COLISEUM / FLORIDA AVENUE exit. Follow the signs to TIAA Bank Field.
Coming from the Beaches on Beach Blvd. / Hart Bridge (without stadium parking): Exit at either ADAMS STREET or DUVAL STREET. Turn left on LIBERTY STREET to BAY STREET and follow the signs to TIAA Bank Field.
Coming from the Beaches on Beach Blvd. / Hart Bridge (with stadium parking): Take the TIAA Bank Field/Sports Complex exit, and TIAA Bank Field is on your left.
Coming east on I-10: Take I-95 Northbound. Go to the UNION STREET (Sports Complex) EXIT. Stay on UNION STREET until you reach the TIAA Bank Field/Sports Complex or COLISEUM / A. PHILIP RANDOLPH BLVD exit and turn right. Go one block to the next light, and then left on DUVAL STREET, and TIAA Bank Field will be on your right.
The Jaguars Foundation is proud to partner with nonprofit organizations located within the region – generally in the state of Florida and South Georgia – to provide fundraising assistance. Due to the large volume of requests, requests are only accepted online at www.jaguars.com/communityand must be received at least six weeks in advance of the event in order to be considered.
If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, immediately contact an usher, Jaguars Fan Experience representative, or proceed to the nearest Guest Services booth for assistance.
Why Duuuval? In 1968, the government of the city of Jacksonville consolidated with the government of Duval County. Since consolidation, all areas of Duval County are considered part of Jacksonville except for four independent municipalities. TIAA Bank Field is located in downtown Jacksonville, the heart of Duval County, and is home to the Jacksonville Jaguars. Our fans represent the North Florida region and South Georgia. Although Jaguars fans are located far beyond Duval County, including our fan base in London, a call sign of Jaguars fan unity isDuuuval!
Smoking (including electronic cigarettes) is permitted ONLY in uncovered, designated areas on the ground plaza level.
Smoking is banned in all areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, US Assure Clubs, Bud Light [FRI]END ZONE, Bud Light Party Zone, Camp Grunt Style, Sky Patio and restrooms.
Elevators are available in the following locations:
• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)
• Between Gate 2 and 3(recommended for guests in sections 113-133 and 217-229 and north end zone deck)
• Gate 4 (recommended for guests in section 140-147, 240-245, and 432-441)
• US Assure Club East & West (for guests with US Assure Club or US Assure Club Suite tickets)
If any individual needs immediate assistance, please notify the nearest Guest Service Team member (Jaguars, SMG, SAFE, JSO, JFRD, Fanatics, City Wide, or Delaware North) or visit a Guest Services booth. Guests may also call the game day hotline at 904-633-6100 or text “ASSIST” <space> followed by your location and issue to 58154*.
In the event of a stadium-wide emergency (i.e.: severe weather, lightning) all Guest Services Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system and on the stadium televisions and video boards. All guests are asked to please remember the following:
· Follow the directions of Guest Service Team members.
· Do not panic.
· Keep members of your party together, especially children and others in need of assistance.
· Listen for updated instructions and respond appropriately.
· Public safety takes priority over all entertainment activities. The event will not resume until the conditions are safe.
*Message and data rates may apply.
Emergency Phone Calls
Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the US Assure Club Concierge. If an emergency call is received, a Jaguars Fan Experience representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at TIAA Bank Field: (904) 633-6114 or (904) 633-6100.
Escalators are located at the north end (Gate 2 and 3) and the south end (between Gate 1 and 4) of the stadium. Please refer to your ticket to use the closest escalator to your seat location. All escalators will be turned to descend the stadium prior to the start of the 4th quarter.
When departing the stadium, fans may use the exit stairs that are located below sections 201, 202, 224 and 245 on the main concourse as well as sections 403, 416, 430 and 443 on the upper concourses.
The Family Zone rules prohibit alcohol consumption and using profanity in section 227. Abuse of this policy within this section may result in ejection from the stadium and loss of ticket privileges.
Single-stall family restrooms are available for guests who need privacy for family or medical reasons. Family restrooms are located throughout the stadium.
Fan Code of Conduct
The Jaguars want all fans attending our games to enjoy the experience in a responsible manner. TIAA Bank Field is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. Please treat all fans with respect and courtesy. When attending an event you are asked to refrain from the following:
• Behavior that is unruly, disruptive, dangerous or illegal in nature
• Standing in aisles, smoking (including e-cigarettes) in non-smoking areas, or fighting
• Intoxication or other signs of alcohol impairment that results in irresponsible behavior
• Foul or abusive language or obscene gestures, signage or clothing
• Interference with the progress of the game (including throwing objects onto or entering the playing field)
• Failing to follow instructions of stadium personnel
• Verbal or physical harassment (of any kind) of opposing team fans or stadium partner employees or agents working at TIAA Bank Field
Event patrons and season ticket members are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where all guests - home and visiting - can enjoy the event free from the above behavior. While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.
Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium. The Jaguars and TIAA Bank Field thank you for adhering to the Fan Code of Conduct.
Letters should be addressed to:
(Name of Jaguars personnel)
1 TIAA Bank Field Drive
Jacksonville, FL 32202
Fan Entertainment Zone presented by PRI
Located on thesouthwest plaza level and in the Dream Finders Homes Flex Field at Daily’s Place, the Fan Entertainment Zone presented by PRI serves as the premiere pregame party area for Jaguars fans on game day. Fans can experience food, fun, and football activities three hours prior to each home game. Visit the interactive area for a unique Jaguars pregame experience.
The Jaguars recognize that many of our fans are keeping up with other games while watching their Jaguars on the field. Both corner boards located in the stadium bowl feature NFL Red Zone, allowing fans to stay updated on scores and highlights around the league.
First Aid booths are located in the following stadium concourse areas:
• Section 123
• Section 410
• Section 436
Paramedic units and emergency medical technicians are on duty each game. Feminine products and bandages are also available at all Guest Services booths. If you need medical attention, please contact the nearest usher, security or Fan Experience representative or text* “ASSIST” <space> followed by your location and brief issue description to 58154.
*Message and date rates may apply.
Outside food is permitted inside TIAA Bank Field for Jacksonville Jaguars home games, provided it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11”.
All food items are subject to visual inspection and may be subject to a more thorough inspection if determined to be necessary by stadium security personnel. Stadium security and the Jaguars reserve the right to deny any food item from being brought through the gates. No outside liquids or beverages will be permitted to enter TIAA Bank Field. Any medically necessary exceptions must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval.
Under the leadership of Jaguars owner Shad Khan, the Jaguars Foundation continues to be a national leader in professional sports philanthropy, providing more than $3 million in grants in 2017 to local youth, military/veterans, health and wellness and other charitable organizations. In partnership with Florida Blue, the official community partner of the Jacksonville Jaguars, Jaguars players, cheerleaders and staff make hundreds of visits in the community annually and the team donates numerous items for charitable auctions. Honor Rows presented by “Alert Today, Alive Tomorrow” hosts over 4,000 youth during regular season home games, who have earned their seats by achieving goals and participating in community service. Fans can support the foundation by visiting one of the prize wheel locations or by purchasing Jaguars 50/50 Fan Jackpot for Charity tickets on game days, with a chance to win half of the day’s proceeds.
For more information about the foundation, please visit jaguars.com.
Gate Opening Times
Gate 1 presented by Dream Finders Homes, Gate 4 presented by Lycamobile and the Fan Entertainment Zone presented by PRI open three hours prior to kickoff.
Gate 2 presented by Florida Blue, Gate 3, the US Assure Club entrances, and the entire seating bowl open two hours prior to kickoff.
To minimize your wait time, the Jaguars strongly recommend you allow plenty of time for entrance procedures. Enter the stadium gates early to enjoy pregame festivities, listen to live music, receive special offers from Jaguars sponsors, enjoy the many food and beverage offerings and avoid the typical congestion near kickoff. All guests are subject to security inspection prior to admittance into the stadium. Re-entry is prohibited.
The Jacksonville Jaguars do not issue gift certificates for tickets, merchandise or concessions, but do offer the ability to purchase Jag Dollars, which can be used at authorized locations throughout the stadium for concessions and merchandise purchases. See the Jag Dollars section for more information.
Guest Services Booth
Guest Services Booths open two hours prior to kickoff and close following the game. Fans may visit the booths to ask questions, seek assistance or register for promotions. Guest Services Booths are in the following locations:
• Main Concourse: North end zone at Section 123
• Main Concourse: Southeast corner at Section 144
• Main Concourse: Southwest corner at Section 102
• Upper Concourse: West upper deck at Section 410
• Upper Concourse: East upper deck at Section 436
• US Assure Club: On the ground level and immediately outside the elevator on the upper and lower levels.
Guest Services Team
The Guest Services Team is made up of several groups focused on helping to make your experience safe and enjoyable. If you have a question, comment or concern, or see a person violating the Fan Code of Conduct, please visit the nearest Guest Services Booth or locate one of the following representatives for assistance.
Share your game day experience feedback with us at MyExperience@jaguars.com.
City Wide is responsible for keeping TIAA Bank Field clean. The housekeeping crew is outfitted in lime green shirts, with supervisors in purple. If you see an area in the stadium needing attention, we welcome you to alert one of our team members.
Delaware North Sportservice
Delaware North Sportservice is the official food and beverage provider at TIAA Bank Field. They offer world-class food and heartfelt hospitality to thousands of visitors to TIAA Bank Field. From signature Chef’s Tables in the Fields Auto Group Terrace Suite to the quick service options on Camp Grunt Style to hand-carved sandwiches in the Bud Light Party Zone, they will have the game day food that fits your appetite. There are variety of specialty restaurants offered in the US Assure Club.
*Fanatics is the official merchandiser of TIAA Bank Field. Fanatics services all Jags Pro Shop stores as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.
Jacksonville Fire and Rescue Department
Medical care is provided by uniformed Jacksonville Fire Department paramedics and EMTs. Care is provided from three first aid rooms, and Medical Team Members can be seen on bike patrols and in a mobile emergency response vehicle.
Jacksonville Sheriff’s Office
Law enforcement is provided by the Jacksonville Sheriff’s Office. Officers are located at the entry gates, throughout the bowl seating, in the US Assure Club, on the concourses and on the Sky Patio. JSO can be found at the exit gates after the game and are also in the parking lots directing traffic.
Jaguars Fan Experience
Fan Experience is the Jaguars service team committed to assisting you with any seating or ticket-related challenges as well as acting as a resource for any of your game day questions or concerns. Fan Experience representatives have direct contact with stadium security, stadium management, police, first aid and all other game day operations. Fan Experience representatives are stationed at each of the five Guest Services Booths and six US Assure Club concierge desks. They also monitor various stadium sections and can be found wearing maroon shirts.
S.A.F.E. (SECURITY, ATHLETICS, FACILITIES & EVENTS)
S.A.F.E. is a specifically tailored security and crowd management company that specializes in providing security and guest service staffing for Jaguars games with a commitment to providing unparalleled guest service delivery. Positions include field security, gate security, courtesy teams, access control, ticket takers, ushers, information specialists, wheelchair escorts, and elevator and escalator operators. Frontline S.A.F.E. employees can be found wearing red shirts for security and royal blue shirts for guest services with supervisors in grey.
SMG’s role as the facility manager is to present a safe, clean and fully-functional facility for all guests. SMG team members include the skilled tradesmen and technicians that operate the facility’s major systems as well as the audio and visual components. The parking department as well as the grounds crew are all SMG Team members. The parking attendants can be found wearing orange.
Jag Dollars are available for purchase and can be used during the 2018 preseason and regular season on merchandise and concessions at participating locations inside TIAA Bank Field. Please contact the Jaguars ticket office at (904) 633-2000, or 877-4-JAGS-TIX to order yours today. The Jag Dollars issued during the 2018 season are valid for the 2018 season only and are subject to the terms and conditions set forth thereon.
Jags365 is the year-round membership program for all Jaguars Season Ticket Members. Benefits of Jags365 membership include complimentary events like behind-the-scenes locker room tours and Jags365 Training Camp. A Jags365 membership will also give you exclusive access to players, coaches and football operations throughout the year. Jags365 members also receive priority purchasing opportunities for both TIAA Bank Field and Daily’s Place events and concerts, tenure gifts, online discounts and free shipping on Jaguars merchandise, Teal Deals – a coupon book with over $3,000 worth of savings – and a dedicated representative to help maximize their membership 365 days a year!
Jags Game Day Live presented by Ford
Jags Game Day Live presented by Ford features a 30-minute live in-stadium show leading up to kickoff for every home game and continues with live updates and cut-ins throughout the day. Christian Bruey and Jaguars legend Fred Taylor preview the day’s game with the latest developments, keys to the game and last-minute lineup changes. Fans can view this high definition presentation on the main video boards above the north and south end zones. Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance to see their photos featured on the video boards.
Jags Pro Shop powered by Fanatics
Jags Pro Shop stores carry the newest Jaguars merchandise and apparel for all Jaguars fans. Jags Pro Shop stores are located on the lower level of the US Assure Club, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), and in the southeast corner of the stadium near section 245 (Gate 4). You may also visit the Jags Pro Shop store located on the west main concourse between Gates 1 and 2 (sections 109/110) or the kiosk on Camp Grunt Style.
Jaguars BLACK powered by Web.com
Jaguars BLACK powered by Web.com is the premium season ticket membership program designed to help businesses drive a return on their investment. The most exclusive B2B club in Jacksonville, Jaguars BLACK consists of Jaguars Season Ticket Members who hold seats in TIAA Bank Field’s premium areas: the US Assure Club and Suites, Fields Auto Group Terrace Suite, Field VIP Club, Fields Auto Group Terrace Suite Chalets, Camp Grunt Style Bar Rail Seats, Bud Light [FRI]END ZONE Tables and Bar Rail seats, and Bud Light Party Zone Tables. The program gives members a unique four-point strategy for success. Through events and experiences, game day consulting services, the Business Playbook and exposure and recognition, Jaguars BLACK members are sure to create experiences that matter for the people who matter most. Jaguars BLACK also includes all Jags365 membership benefits. For more information, or to speak with your Jaguars BLACK consultant, please call 904-633-2000 option 2.
This one-of-kind program is designed to ensure that first-year season ticket members have all the knowledge and assistance needed to build the foundations of a new game day tradition. Jaguars ONE introduces first-year season ticket members to the team and stadium, helps members manage their tickets and ensure they take full advantage of benefits and discounts exclusive to season ticket members. Jaguars ONE participants will be invited to several dedicated events throughout the season and receive a welcome gift later this year to commemorate their first season with the Jaguars.
The JAX Pack is the official promotional and fan engagement squad of the Jacksonville Jaguars, representing the team on and off the field. The JAX Pack is an energetic and vibrant group that engages and entertains fans to enhance the game day experience. Members of the JAX Pack can be found on game day interacting with fans at tailgates and throughout TIAA Bank Field.
Jaxson DeVille presented by Burnie Grill
Jaxson DeVille is a 403-pound Jaguar who stands 8.5 paws in height (about 7 feet in human measurements). Jaxson’s age is unknown, but he was first discovered in 1993 as a stray cat living at the stadium. He lived in the south scoreboard watching the Jaguars’ inaugural season until the 1996 season, when he officially became the Jaguars’ mascot. Since then, our fans have fallen in love with Jaxson for his unpredictable behavior and his willingness to perform stunts for their entertainment. Jaxson is the self-proclaimed “Best Mascot in Sports.” He was the first NFL mascot to have traveled overseas to visit our troops and do a zip line jump into a stadium. Jaxson continues to enter the stadium by way of a stunt every game. Fans can count on seeing a thrilling entrance from Jaxson within 15 minutes of kickoffat every home game.
To book an appearance with Jaxson, please visit www.jaguars.com/jaxsondeville or email Jaxson@jaguars.comwith any questions.
Connect with Jaxson on social media:
(Facebook logo) /Jaxson De Ville
(Twitter logo) @JaxsonDeVille
Children, ages 6 to 17 years, are invited to join our incredible cast of performers at TIAA Bank Field on game day. Your child could be one of more than 250 participants who will cheer and dance with THE ROAR of the Jaguars during the Annual Junior ROAR Production. Visit www.jaguars.comfor more information about this season’s performance.
JTA Gameday Xpress
The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended postgame shuttle services are available from the Kings Avenue location. For more information, call JTA at (904) 630-3100 or visit JTAs web site at www.jtafla.com.
The Prime Osborn lot will use the ramp area that is located at the north end of the stadium between gates 2 and 3. All other Gameday Xpress users will be dropped off near lot C, on the east side of the stadium across Haines Street between Gates 3 and 4.
Loge Boxes give fans field-level access to the game with a front row seat! The Loge Boxes are located in the south end zone area of TIAA Bank Field adjacent to the Bud Light [FRI]END Zone. Each six-person box features cushioned seats, all-inclusive food and beverage package, private screens and a refrigerator. In addition, all Loge Box guests have access to the Bud Light [FRI]END ZONE. See the Bud Light [FRI]END ZONE section for additional information.
Lost and Found Items
Lost items should be delivered to a Guest Services Booth. After each game, all items collected will be taken to the main security office. To locate a lost item, please call (904) 633-6114.
Lost Parents or Found Children
Please visit one of the Guest Services booths or concierge desks to register your child(ren) or adult guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Jaguars Fan Experience representative or the nearest Guest Services booth. Paging is not allowed at the stadium, so set a meeting point in advance for the members of your group.
Lost or Stolen Tickets
Lost tickets will be replaced with proper valid government issued I.D. and a $10 per-ticket non-refundable replacement fee. Stolen tickets will be replaced for the ticket holder on record with an official general incident report detailing the theft. On game day, fans with lost or stolen tickets should come to the game day ticket office at least two hours prior to kickoff. Game day transactions will be subject to the fees mentioned above. Tickets will be replaced only for the ticket holder of record. This policy is for the protection of the ticket member of record. Persons in possession of tickets that have been reported lost or stolen will be denied entry at the gates, are subject to being questioned and may be escorted from the stadium and/or subject to arrest. The Jaguars reserve the right not to replace lost or stolen tickets.
The media entrance is located outside Gate 1, and opens three hours prior to kickoff. Requests for game credentials are honored only for working media on specific assignment for a recognized news organization. Credentials are not issued to freelance writers or photographers or independent websites. All credential requests should be directed to Jacksonville Jaguars, Public Relations, 1 TIAA Bank Field Drive, Jacksonville, FL 32202. For more information, visit www.jaguars.com/media.
Fans can access their tickets by downloading the official Jacksonville Jaguars App to their mobile device. The app is available for free on both Apple and Android devices. The Jaguars have developed a detailed mobile ticket guide to aid fans in accessing, transferring or selling their tickets for the upcoming season. Fans can access this tutorial and answers to a list of frequently asked questions at www.jaguars.com/mobiletickets.
Motorcycle Parking presented by Ride Smart
Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).
The Jaguars organization is proud of Jacksonville’s deep military heritage. We honor our military during every home game through programs including Hometown Hero presented by SunPass, Veteran Owned Business of the Game presented by First Data, Veteran of the Game, and the 4*th*Quarter Bell Tribute presented by Navy Mutual. Fans wishing to show their military pride are encouraged to visit any Guest Services booth to pick up a brag button and show that you’re proud of those who serve.
To nominate a military member, please follow the links below:
· Hometown Hero- Honors an active member of the military who is deployed (domestically or abroad) via video that is sent in and played on the video boards
· Veteran of the Game- Honors an active or retired service member
· Veteran Owned Business of the Game– Honors active or retired service members in Jacksonville that have started a business of the own.
· Bell Ringer- Honors an active member of the military who has been recognized for an act of valor or has recently returned from deployment)
You can now stay connected with the Official Jacksonville Jaguars mobile app powered by Paranoid Fan. Through using the app, you will receive notification of breaking Jaguars news stories, use an interactive map, a built-in camera with filters, an option to live chat with other Jaguars fans and more. You will have also have access to your mobile tickets, upgrade opportunities game day schedules. Make your mobile device a unique part of your game day experience by downloading the Official Jacksonville Jaguars mobile app today in the App or Google Play store.
The Mom Pod is a mobile, air-conditioned breast feeding, pumping station for nursing mothers. Wired with internet and television, this pod provides a private, comfortable and sanitary space for all mothers and is located in the south end zone ground Plaza level.
There is no paging on the videoboards, message boards or public address system. See the Emergency Phone Calls and Lost Parents/Found Children sections.
Season parking for cars and recreational vehicles is available on a limited basis. Guests must hold a valid parking pass to enter the parking lots. Lots open four hours prior to kickoff. Please see the PARKING MAP for lot locations. Vehicles not displaying a valid parking pass will be towed at the owner’s expense. For more information, call the Jaguars ticket office at (904) 633-2000 or 877-4-JAGS-TIX or e-mail firstname.lastname@example.org. Any use of a parking pass is subject to the terms and conditions set forth thereon.
Game Day Parking Information: The Sports Complex Parking Garage has passes available for sale on game day. The garage is located near the Jacksonville Veterans Memorial Arena. Parking passes are available on a drive-up basis on game day. Please note that tailgating is prohibited in this garage.
The Jacksonville Fairgrounds and the Tailgaters Parking Lot are also options that many fans use on game day. The Jacksonville Fairgrounds, located on the west side of the stadium, can be reached at (904) 353-0535 or www.jacksonvillefair.com. For information on the Tailgaters Parking Lot on the east side of the stadium, please call (904) 353-1126 or visit www.tailgatersparking.com.
For lot-specific pregame and postgame traffic patterns, please visit https://www.jaguars.com/stadium/directions
Pet Paradise Park
The all new Pet Paradise Park is located on the south end zone patio of TIAA Bank Field, located directly above the Fields Auto Group Terrace Suite. The first-of-its-kind in-stadium dog park will feature a large artificial turf play area, a bone-shaped swimming pool, palm trees and a live Internet camera where fans and dog owners can see live footage of all the activities at the park. Pet Paradise employees, including a veterinarian, will staff the park at all times.Pet Paradise Park is available on an invitation-only basis, and is not open to the public. For more information on how to gain access to Pet Paradise Park, please visit jaguars.com/petparadise.
Postgame Golf Cart Shuttle Program
If you need assistance to your vehicle, a postgame golf cart shuttle program is available starting in the fourth quarter and is based outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guests in need of assistance and one companion may use this service. Please ask the rest of your party to meet you at your vehicle. The shuttle service is limited to the immediate Sports Complex parking lots, including Lots C, D, J, M, N and P, and will not cross Bay Street/Gator Bowl Blvd.
Pregame Drop Off / Postgame Pick-Up Procedure
Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 for west side drop off and in Lot C in front of the US Assure Club east for east side drop off to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.
West side drop-off: Enter Lot M using the Georgia and Adams Street entrance
East side drop-off: Enter Lot C off of Gator Bowl Blvd.
Please note that vehicles parked or idling in designated lots without a valid pass will be towed at the owner’s expense.
Traffic continues to flow away from the stadium for at least 30-45 minutes following the game. Please direct your guest(s) needing assistance to either use the postgame golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.
For accommodations immediately following the game, please refer to the JTA Gameday Xpress information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the north end zone near Gate 2.
Pride of the Jaguars
The Pride of the Jaguars was created in 2006 as a visible way to recognize those who have had the greatest impact in the team’s history. The members are:
· Tony Boselli, OT, 1995-2001; inducted in 2006
· Wayne and Delores Weaver, co-owners, 1995-2011; inducted in 2012
· Fred Taylor, RB, 1998-2008; inducted in 2012
· Mark Brunell, QB, 1995-2003; inducted in 2013
· Jimmy Smith, WR, 1995-2005; inducted in 2016
The Pride of the Jaguars is located on the fascia of the west upper deck at TIAA Bank Field.
Prohibited Items / Security Measures
Prohibited items include, without limitation:
• All bags with the exception of a small hand-sized clutch no larger than 4.5” x 6.5” or clear bag no larger than 12” x 6” x 12”
• Cameras with lenses longer than six inches
• Clothing with profane or obscene language/content
• Coolers or containers, including cans, cups, bottles and beverages from outside the stadium
• Drones or unmanned aerial vehicles
• Inflatables, loungers and other floatation devices
• Knives, guns and any type of weapons or explosives
• Laser pointers
• Laptop computers
• Noise makers, whistles, and air horns
• Pets (except service animals)
• Seat cushions
• Smoking, including e-cigarettes (except in designated areas on the ground level)
• Sticks or poles (including selfie sticks)
• Strollers or Infant carriers
• Video equipment and tape recorders
All ticket holders and their belongings are subject to search (including by walk-through magnetometers and/or magnetic wanding) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the Jaguars, the NFL, its member clubs, the City of Jacksonville, SMG and their respective affiliates and agents. If ticket holders elect not to consent to the searches they will be denied entry into the stadium without refund.
Fans may not check items at the gates or in the stadium. Fans will be asked to either take prohibited items back to their vehicles or dispose of prohibited items at the entrance of the stadium. The Jaguars and the stadium partners are NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.
To listen to the Jaguars games, please tune to the following radio stations:
WJXL 1010 AM & 92.5 FM Jacksonville (flagship)
WGNE 99.9 FM Jacksonville game day simulcast
WHOG-FM/Daytona Beach, FL
WIFO-FM Jesup, GA
WBAW- Savannah/Hilton Head, GA
WDBO 96.5 FM/ 580 AM
WNZF-AM/FM Palm Coast, FL
WAYX- AM/FM, Waycross, GA
Radios, Televisions and Electronic Devices
Single-speaker radios, hand-held televisions, and tablets are permitted in the stadium as long as they do not interfere with other fans’ enjoyment of the game. The Jaguars reserve the right to request any fan to discontinue use of such devices.
Persons leaving the perimeter gates after entering on game day will not be allowed back into the stadium under any circumstances.
The stadium has move than 52 restrooms, with 26 for men and 26 for women, located throughout the stadium. Diaper changing tables and accessible facilities are available in all restrooms. Smoking is not permitted in any restroom in the stadium. See Nursing Mothers section for additional information.
Fans utilizing rideshare for transportation should arrange a meeting location on Georgia Street located on the west side of the stadium.
THE ROAR of the Jaguars
THE ROAR of the Jaguars, the Jacksonville Jaguars cheerleading squad, is an integral part of the Jaguars game day experience, captivating fans with their high-energy dance routines. In addition to cheering at games on the sidelines, THE ROAR visit fans in the Fan Entertainment Zone presented by PRI Productions pregame and perform routines prior to kickoff, following the 1st quarter and at the first break of the4th quarter.
To book a ROAR appearance, please visit www.jaguars.com/cheerleaders/appearance.
Connect with THE ROAR on social media:
Facebook - /theroarofthejaguars
Twitter - @roarofthejags
Instagram - /roarofthejags
Season Ticket Member Information
Please visit www.jaguars.com/myaccountfor all the latest season ticket member information and calendar of events.
Season Ticket Member Wall of Fame
Since the Jaguars’20th season in 2014, Season Ticket Members who are celebrating milestone anniversaries are honored at the Wall of Fame located on the east main concourse near section 140. The Season Ticket Member Wall of Fame is available for all fans to visit at TIAA Bank Field. The Jaguars thank you for your loyal support!
Service animals are permitted inside TIAA Bank Field. Please contact the Jaguars ticket office at (904) 633-2000 (option ‘1’) if you need further information.
Smoking Policy and E-Cigarettes
Smoking (including electronic cigarettes) is permitted ONLY in uncovered designated areas on the ground plaza level near the perimeter fence. Cigarette disposal is located near the perimeter fence.
Smoking (including electronic cigarettes) is banned in all other areas of the stadium including the seating areas, concourses, stairwells and landings, ramps, walkways, US Assure Club, Bud Light Party Zone, Fields Auto Group Terrace Suite, the Bud Light [FRI]END ZONE, Camp Grunt Style, Sky Patio and restrooms.
Fans who fail to comply with this policy are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.
Stay updated with the Jaguars during the game and year-round! Like, friend, follow and connect with the team to ensure you’re the first to know about breaking Jaguars news.
Facebook - jacksonvillejaguars
Twitter - @jaguars
Instagram - @jaguars
Snapchat - Jaguars
Linked In - /company/jacksonville-jaguars
Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on the world’s largest video boards above the north and south end zones during the game.
Standing Encouraged Section
While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. Fans interested in standing for the entire game may purchase seats in sections 123 and 124 where standing is encouraged.
Tailgating is permitted in the parking lots surrounding the stadium. Grilling must be contained to a barbecuing structure and open fires are not permitted. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.
Event patrons and guests who violate the Fan Code of Conduct will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. Fans who are ejected for violation of the Fan Code of Conduct will be required to complete an online Fan Code of Conduct class which includes a fee prior to returning to any NFL stadium. The Jaguars and TIAA Bank Field thank you for adhering to the Fan Code of Conduct.
Taxis are available postgame in the northeast corner of the stadium by the JTA bus loop across from lot A (exit Gate 3). A limited number of taxis are also available on Georgia Street (west of lot P) on a first-come, first-served basis. Due to the postgame traffic routes, additional taxis will not be available to get into the lots until 30-45 minutes after the game.
Pay phones are located throughout the stadium.
The Jacksonville Jaguars want to help create a safe and fun environment for you to enjoy your Jaguars events. If you notice any behavior that is unruly, disruptive, illegal or in violation of the Jaguars Fan Code of Conduct, please text* “ASSIST” <space> followed by the location (e.g. section number, area of the concourse, Camp Grunt Style) and a brief description of the issue to 58154. The Guest Services Team will do its best to assist all fans. Text messages can also be sent from the parking lots beginning four hours prior to kickoff and continuing one hour after the game. Fans who do not have the ability to send text messages via their cell phone may call (904) 633-6100.
*Message and data rates may apply.
TTY Phone Number
The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.
Season Ticket Members who cannot attend a game have the option of selling their season tickets anonymously to other fans by visiting www.jaguars.com/myaccountand signing into “My Jaguars Account.” There is no fee for posting tickets and the process is secure. Simply highlight the tickets you wish to sell, choose the selling price and expiration date and submit the listing. Editing your posting at any time is quick and easy.
Once the posted tickets are purchased, the amount of the sale price less a seller fee is credited to your Jaguars season ticket account. The new tickets (with new barcodes) are then electronically delivered to the buyer.
If you cannot attend the game, you also have the option of electronically transferring your tickets to a friend via ticket forwarding.
This service allows season ticket members the opportunity to email tickets to third parties when they cannot attend a game. Simply visit www.jaguars.com/myaccount and sign in to My Jaguars Account. Under “Manage My Tickets,” select the ticket or group of tickets, enter the recipient’s information and select “forward.” You will not need the tickets in hand to do this. During the forwarding process, the barcode on the original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket via TicketFast, which can be used on the recipient’s mobile device for entry to TIAA Bank Field.
Ticket Office Information
The Jaguars ticket office is open Monday through Friday from 9 a.m. to 5 p.m. ET, for telephone or walk-up service. The ticket office is located on the west side of the stadium, facing the Baseball Grounds of Jacksonville. Contact the Jaguars ticket office for information regarding Season Tickets, US Assure Club seats, US Assure Club Suites, Fields Auto Group Terrace Suite tickets, the Bud Light [FRI]END ZONE, new premium spaces, group and tailgate packages and single game tickets. Please note that your game day ticket questions should be directed to the game day ticket office located between Gates 2 and 3.
Phone: (904) 633-2000 / 877-4-JAGS-TIX
Fax: (904) 633-6338
Web Site: www.jaguars.com
Game Day Ticket Office presented by Ford
The staff in the game day ticket office will assist you with ticket purchases. They can also help with Lap Pass tickets. Proper photo identification is required when picking up tickets, and only the person listed on the tickets can pick up the tickets. The game day ticket office opens four hours prior to kickoff and is located between Gates 2 and 3 in the north end zone of the stadium. The game day ticket office is open until the end of the first quarter.
Please keep your tickets with you at all times and safeguard them from being lost or stolen. Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches tall or less, please contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket.
Every team in the NFL wants their fans to be the loudest when their team is playing defense. Home teams have an advantage that comes with a loud stadium. When you see “Lock Down the Bank”displayed on the video boards, the Jaguars defense needs your support to stop the opposing team’s offense. “Lock Down the Bank” is presented by TIAA Bank.
Another opportunity to help the team will be prompted on the video boards with “3*rd*Down for What.”This message brings our fans’ attention to the fact that the Jaguars are defending against a third down play. Once again, we need our Jaguars defenders in the stands let their voices roar through the River City throughout the game, but particularly when the team’s defense is on the field.
Jaguars fans seated in the north end zone started the “Move Those Chains” chant years ago. Over the years “Move Those Chains” has become a Jacksonville Jaguars tradition. When the Jaguars advance the ball for a first down, the announcer will prompt the crowd with “that’s another Jacksonville….FIRST DOWN” while “Move Those Chains”is displayed on the video boards. In response to the announcer, fans are encouraged to chant “Move those chains! Move those chains! Move those chains! Move!” while performing the first down signal four times. “Move Those Chains” is presented by Ford.
Cars towed from the grounds of TIAA Bank Field can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting ASAPTowing.net.
All official Jaguars television programming appears on CBS47 and FOX30. Jaguars preseason games and shoulder programming also appear on the Jaguars affiliate stations in the following markets:
WJAX-TV CBS47/FOX 30 Jacksonville (flagship)
WJHG/Panama City, FL
In 2012, the Jaguars made history by becoming the first NFL team to commit to playing four home games at London’s historic Wembley Stadium, and in 2015, that commitment was extended through 2020. The Jaguars’ fanbase in London continues to grow, as more than 50,000 fans have joined The Union Jax, the official fan club of the Jacksonville Jaguars in the UK. The fan club is free to join and one of the best ways to access the Jaguars and the NFL in the UK. Interested in learning more about the Jaguars in London? Visit www.jaguars.com/uk.
If you are unable to use your Jaguars tickets, the United Service Organization will gratefully accept donated tickets and award them to deserving military service personnel. You may contact the USO at (904) 778-2821 or email email@example.com more information. The cutoff for donations is 72 hours prior to any home game.
Tickets may also be donated by calling the Jaguars Ticket Office at (904) 633-2000 (option ‘1’), or you may log in to My Jaguars Account, click on “Manage Your Tickets” and then proceed through the “Donate Tickets” link.
See Ticket Exchange and Ticket Forwarding for other unused ticket options.
USO Section presented by Navy Mutual (Sections 430 & 431)
The Jaguars offer tickets at reduced prices to military personnel through the USO. For details, contact the USO at (904) 778-2821.
TIAA Bank Field is the proud home of two of the world’s largest outdoor video boards. Stadium renovations in 2014 included the addition of video board elements in the stadium. The two largest outdoor video boards at TIAA Bank Field are 362’ x 60’, making them each wider than the length of the football field. Turned on their sides, the two boards would be taller than the Statue of Liberty! Full screen content boasts stunning 8K resolution, the highest resolution available, achieved through custom technology created in-house in the team’s control room.
Fans with Instagram and Twitter accounts are invited to use #JagsGameDayLive for a chance for their photo to be featured on two of the world’s largest video boards.
Videotaping game play is prohibited in the stadium.
Water fountains are located throughout the stadium, many of them near restrooms. Complimentary cups are available at all Guest Services Booths.
Wheelchair Escort Service
Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return after the game for pick up at your seat and return you to your original perimeter entry gate. Please note that if you need a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day. Please contact the Jaguars ticket office at (904) 633-2000 for accessible seating. The wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.
Wi-Fi brought to you by Xfinity
Complimentary Wi-Fi is available throughout TIAA Bank Field. Guests may connect by selecting the “xfinitywifi” network on their mobile device. If you need assistance, text “wifi” to 58154. By using the stadium Wi-Fi service, you agree to the WiFi terms and conditions available at http://wifi.jaguars.com.
Youth Season Tickets
Half-priced season tickets can be purchased for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis.
Any individual over the age of 12 who attempts to enter TIAA Bank Field with a youth ticket will be denied admittance at the stadium entry gates.
JAGUARS BLACK powered by Web.com
Jaguars BLACK powered by Web.com is the Jaguars Premium Business to Business-based program, designed to promote building ROI for your company using our proven system. All season ticket members in premium areas are automatically members, and there is no additional charge. For more information, or to speak with your entertainment consultant, please call 904-633-2000 option 2.
US Assure Club
Fields Auto Group Terrace Suite
US Assure Club Suites
US ASSURE CLUB
The US Assure Club underwent a complete transformation in preparation ahead of the 2016 season. Along with the construction of Daily’s Place, the club improvements were part of a $90 million investment by the Jaguars and the City of Jacksonville in TIAA Bank Field. The US Assure Club features two uniquely designed spaces on the east and west sides of the stadium. Architecturally consistent but completely unique in terms of atmosphere and finishes, both spaces offer guests premium experiences at Jaguars games and entertainment events at TIAA Bank Field. Both sides showcase an NFL first – walkout patios at midfield connected to the clubs via a wall of windows. Renovated features also include cushioned seats, upgraded food and beverage options and state of the art video screens to catch all the NFL action.
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, patrons will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales will stop at the beginning of the third quarter for games starting after 7 p.m. and will stop at the end of the third quarter for all other games for fans seated in the outdoor club areas, unless otherwise announced. Alcohol is served throughout the game inside the US Assure Club. Limit two drinks per customer. A double cocktail is considered two drinks. Please drink responsibly.
TIAA Bank ATMs
Two ATMS are located on the lower level (second floor) of each the US Assure Club. Customary transaction fees may apply.
TIAA Bank Lounge
US Assure Club guests are invited to visit the TIAA Bank Lounges, located on the upper level of the east and west club. Each lounge features premium seating in front of a large video board surrounded by six televisions so fans can follow the Jaguars game while keeping up with other games around the NFL.
Each club features four bars offering a full range of beer, wine and cocktails. Enjoy your favorite or try one of the specialty drinks.
US Assure Club Tables
Tables are located on all patios of the US Assure Club. The US Assure Club Tables include snacks and beverages in the dedicated seating area, along with loaded tickets for the seats with credits to enjoy any of the food, beverage, beer and wine in the US Assure Club (liquor is available for purchase separately). For any questions, please visit one of the concierge desks located throughout the US Assure Club.
Game tickets for fans in these areas are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits can be redeemed only at any US Assure Club concessions location by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two items per transaction. Loaded tickets are not accepted at merchandise locations in the main concourse.
In addition to your loaded tickets, you will have complimentary preset snacks on your club table. These snacks will be restocked throughout the game. You will also have access to the complimentary domestic beer, wine, water and soda at designated beverage areas near your seating location.
To seek assistance with questions or any problems that may develop while at the game, please visit any one of the three guest services concierge desks located within the US Assure Club. The concierge desks can be found on the ground floor (lobby entrance) and immediately outside the elevators on both the lower and the upper levels of the clubs. Jaguars Fan Experience representatives are available to assist you beginning two hours prior to kickoff, through the end of the game.
All seating in the US Assure Club lounge and dining areas is on a first-come first-served basis. Please be courteous to others by leaving or returning borrowed chairs with tables.
The US Assure Club offers a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches, or burritos bowls made to order. Traditional favorites like hot dogs, Azar Sausage and cheeseburgers are also available, and be sure to leave room for dessert at the Peterbrooke carts or Mister Softee. For a great culinary experience, the upper level will feature new menu items during each game, and you may see hand-carved meats, stadium fare and desserts.
Field VIP Club
The Field VIP Club is located on the east side of the TIAA Bank Field, entering through the US Assure Club East Gate. The Field VIP Club is a premium food and beverage seating area. Snacks and beverages are located near the dedicated seating area. The tickets for the seats are loaded with credits to enjoy any of the food, beverage, beer and wine in the US Assure Club (liquor is available for purchase separately). For any questions, please visit one of the concierge desks located in the US Assure Club.
To access the field seating area, please enter the stadium through the US Assure Club East entrance. You will enter the club lobby and proceed to the concierge desk where a member of the Guest Services Team will escort you through the field tunnel into your designated seat location. If you need to return to the club for any reason, a Guest Services Team Member will escort you back through the field tunnel into the club area. Additional Guest Services Team Members have been placed in the seating area so that the wait time to be escorted is shortened.
In addition to your loaded tickets, you will have access to a grab-and-go station that provides snacks and beverages. This station is located inside the field tunnel near your seating location.
Your game tickets are pre-loaded with food and beverage credits to use throughout the season. You may use your tickets to purchase food and beverage items, including non-alcoholic beverages, beer and wine. Your loaded ticket credits may be redeemed onlyat any US Assure Club concessions location by giving your game ticket to the concessions attendant to be scanned. You will be able to redeem up to two items per transaction.
Your US Assure Club ticket will give you access to both the lower and upper levels in the US Assure Club as well as the Bud Light Party Zone, Camp Grunt Style and general concourse areas. Be sure to have your ticket with you and have your hand stamped by security before you leave the US Assure Club. You will need to show your hole-punched ticket and hand stamp to re-enter the US Assure Club.
FIELDS AUTO GROUP TERRACE SUITE
TIAA Bank ATMs
TIAA Bank ATMs are now conveniently located inside the Field Auto Group Terrace Suite.
The additional ATMs for guests in the Fields Auto Group Terrace Suite are located on the main concourse near the Guest Services Booths at Gates 1 and 4 (sections 202 and 244). There are also two ATMs located inside the Bud Light Party Zone. All normal transaction fees may apply.
All menu offerings, house wine and draft beer selections are included in the price of your Fields Auto Group Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.
Express access to the Fields Auto Group Terrace Suite is available on the ground-level elevators at Gate 4.
Jaguars BLACK Hospitality Desk
If you have any questions or need to report an issue on game day, please visit the Jaguars BLACK hospitality desk located at the top of the stairs inside the Fields Auto Group Terrace Suite, or notify a security guard.
Non-Jaguars Events at TIAA Bank Field
Fields Auto Group Terrace Suite members will have the option to purchase tickets to certain non-Jaguars events such as the Florida-Georgia game and the TaxSlayer Gator Bowl. A Jaguars BLACK representative will contact you with purchase information.
The Pick’em Challenge presented by UPS is a weekly NFL contest that allows you to pick the winner of each regular season NFL game. Each week the participant’s entry that accumulates the most points will win a prize. At the end of the season, there will be a grand prize winner, as well as second and third place prize winners. This is only for US Assure Club Suite members and Fields Auto Group Terrace Suite members.
Guests holding a Fields Auto Group Terrace Suite ticket have access to the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Prior to leaving the Fields Auto Group Terrace Suite, be sure to grab a wristband from security. You will need your hole-punched Fields Auto Group Terrace Suite ticket and wristband to re-enter the Fields Auto Group Terrace Suite.
US ASSURE CLUB SUITES
All the excitement of NFL football combines with all the comforts of home in the truly distinctive US Assure Club Suites. Whether it’s for business or for pleasure, you’ll enjoy a whole new dimension to the Jaguars game day experience.
TIAA Bank ATMs
The two closest ATM locations for guests located on the suite level are on the East and West Upper Deck concourses next to the Guest Services booths (sections 410 and 436). You can also find ATMs on the lower level floor of the US Assure Club. All normal transaction fees may apply.
Concierge / Guest Services
If you have any questions or need to report an issue on game day, simply press the concierge button on the house phone in your Suite, notify your Suite/Guest Services attendant or visit the Jaguars BLACK hospitality desk at the elevator entrance to your US Assure Club Suite level. Your suite will be served by an attendant from Delaware North who will check in periodically throughout the event regarding your food and beverage needs. There will also be a Fan Experience representative from the Jaguars to ensure your game day expectations are being met throughout the event.
An express elevator to the suite level is located on the ground floor of the US Assure Club. Please look for the signs posted above the elevators to determine which elevator is designated as suite express. If the elevator is crowded, you may also take the escalator located on the ground floor of the US Assure Club to the first club level and then again to the second Club level. From here, exit through the doors located on either the north or south end of the US Assure Club and take one ramp up to the lower-level suites (east and west side) and two ramps up to the upper-level suites (west side only).
Non-Jaguars Events at TIAA Bank Field
Suite owners will have the option to purchase suite tickets for certain non-Jaguars events such as the Florida-Georgia game and the TaxSlayer Gator Bowl. A Jaguars BLACK representative will contact you with purchase information.
The Pick’em Challenge presented by UPS is a weekly NFL contest that allows you to pick the winner of each regular season NFL game. Each week the participant’s entry that accumulates the most points will win a prize. At the end of the season, there will be a grand prize winner, as well as second and third place prize winners. This is only for US Assure Club Suite members and Fields Auto Group Terrace Suite members.
US Assure Club Suite Rentals
Suites are available for purchase for all Jaguars games and non-Jaguars events. Two suite sizes are available: 20-person or 12-person suites. Single and two-game packages are also available. For more information on suite rentals, please call our premium seating department Monday through Friday, from 9 a.m. to 5 p.m. at (904) 633-2000 (option 2).
US Assure Club Suite Hours
At all Jaguars games you may occupy your suite two hours prior to the start of the game.
US Assure Club Suite Passes
A suite pass, accompanied by a regular admission ticket, enables a guest to enter the suite.
US Assure Club Suite Dining
Suite owners will have the opportunity to order food from Delaware North’s full service menu up to three days before the game. A game day menu will also be available in each suite. A game day food and beverage order can be placed with your suite attendant or by pressing the pantry button on your suite phone. Please note, our liquor license does not allow any guests to take alcoholic beverages home with them. The suite owner is responsible for the guests in each suite. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in the suites.
With suite tickets, guests may also access the US Assure Club lounge areas, Bud Light Party Zone, and general concourse areas. Be sure to have your ticket with you and receive a wristband from security before you leave the Suite level. Both your hole-punched suite ticket and wristband are required for re-entry.
Our goal is for Jacksonville Jaguars fans to have a safe and enjoyable experience while at TIAA Bank Field. This fan guide was compiled to serve as an informational resource for our Season Ticket Members, guests, and Guest Services Team Members and to add to the quality of your time spent at TIAA Bank Field. It is not a complete or official statement of policies or procedures. This guide contains only a summary of information and policies about which are most frequently inquired by our guests. The Jaguars reserve the right to alter, change or interpret policies at any time and without notice. The Jaguars reserve the right to dismiss or eject fans for objectionable behavior or engaging in any conduct that violates this Fan Guide. Guests who violate applicable laws or legal requirements will be prosecuted. Treat others the way that you want to be treated and remember, WE ARE JAGUARS!